TECHNOLOGY SERVICE TECHNICIAN

Position Overview

Job Title: IT Technology I
Under the direction of the IT Service Technician Manager, the incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PC hardware and software related issues.

Key Responsibilities

• Install, troubleshoot and optimize user desktops and laptops, including hardware and software issues.
• Troubleshoot network connectivity issues and install/re-install cable as necessary.
• Provide basic network administration support including user account maintenance and password management.
• Assist with the rollout of system hardware and software upgrades and patches as requirements arise.
• Liaise with and provide training and support to end users and staff on computer operation and related issues.
• Collaborate with Business Analyst, System and Network Administrators to ensure efficient operation of the desktop computing environment.
• Ensure customer requests via the ticketing system are managed to closure.
• Maintain a clean and organized work area as directed.
• Perform administrative tasks as required by local and corporate policy.
• Manage replacement spares through RMA programs to ensure maximum hardware availability and minimal downtime.
• Perform various tasks as required by sister properties.
• Demonstrate a commitment to responsible gaming and responsible alcohol service by discreetly notifying management of concerns.
• Exhibit actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Notify management and/or the Ethics Hotline promptly and discreetly of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent required.
• A minimum of two (2) years experience in computer hardware support and maintenance is required.
• Must possess or acquire A+ certification within the first 12 months of employment.
• Experience and training with PC and peripheral care and maintenance.
• Technical knowledge of XP/2003/Windows7/2008 environments (installation, configuration, troubleshooting) is required.
• Knowledge of Active Directory and current protocols (TCP/IP, WINS, DHCP, DNS) is required.
• Strong leadership and interpersonal skills.
• Excellent interpersonal, oral, and written communication skills.
• Meticulous, organized, and accurate with extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Flexibility to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Capacity to manage multiple details and tasks concurrently in a changing environment.
• Ability to work effectively in a team environment and analyze potential solutions holistically.

Preferred Qualifications

• Associate's Degree in a computer-related discipline.
• Experience with Ghost Imaging, Iseries, and Blackberry devices.

Additional Information

Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock Tejon welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer:
While this job description is intended to accurately reflect the current role, management reserves the right to revise the job or assign other tasks as necessary due to emergencies, personnel changes, workload demands, rush jobs, or technical developments.