Shift leader, Entertainment & Gaming

Position Overview

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan, and ensures that all Crew Persons and Team Leaders perform their job responsibilities and meet expectations.

Responsibilities: Key Responsibilities

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various internal and external contacts.
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars, and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Qualifications: Required Qualifications

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• Education: High School Diploma/General Equivalency Diploma (GED) required.
• Must have excellent planning and time management skills.
• Must have team building skills.
• Must have investigative and problem solving skills.
• Must have ability to troubleshoot cash handling problems.
• Must have reliable personal transportation, a valid driver’s license and proof of insurance.
• Must have a telephone or other reliable method of communicating with the restaurant; must be accessible to meet the restaurant’s needs and maintain an open door policy.
• Must display strong analytical and organizational skills with the ability to identify and implement process improvement strategies that yield positive business results.

Preferred Qualifications

• Bi-lingual skills a plus.