Customer Service Representative

Position Overview

Launch Your Career at Holbrook Heating: Inside: Customer Service Representative. Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive salary and requires availability Monday through Friday from 10 AM to 6 PM, Saturday from 7:30 AM to 12 PM in the office, and from 1 PM to 11 PM at home on call. Additionally, on Sundays, you will be on call at home from 7:30 AM to 11 PM. The work schedule consists of four days on and four days off. Please note that this position requires candidates to work on-site in our central office.

Key Responsibilities

• Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism.
• Troubleshoot customer issues and provide efficient resolutions.
• Build rapport with customers, fostering long-term relationships.
• Assist with administrative tasks to maintain efficient operations.

Required Qualifications

• Must be willing to work in office during scheduled hours.
• Possess excellent communication and interpersonal skills.
• Thrive in a collaborative and fast-paced work environment.
• Enjoy problem-solving and exceeding customer expectations.
• Are a detail-oriented individual with strong organizational skills.
• Have a willingness to learn and grow within the HVAC industry.

Preferred Qualifications

• Experience in sales, customer service, or a related field.
• Working knowledge of HVAC equipment and services (a plus, but not required).

Benefits & Perks

• Compensation: 17-25 Hourly Wage