Senior Account Manager - Commercial Lines

Position Overview

HUB International is a leading global insurance broker with over 600 offices and 20,000 employees across North America, providing a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. As a Senior Account Manager, you will service and maintain existing accounts while uncovering opportunities to grow business. At HUB, you will enjoy a competitive and supportive work environment that values entrepreneurial spirit, continuous learning, and long-term career development.

Key Responsibilities

• Manages a book of insurance business with high independent discretion, autonomy, and decision-making.
• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, ensuring outstanding account retention.
• Supports Producers in obtaining, maintaining, and expanding business.
• Oversees the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts.
• Analyzes clients' insurance objectives and compares insurance plans to ensure suitability while staying abreast of industry changes.
• Acts as liaison between clients and insurance carriers to resolve complex service issues and negotiates with underwriters when necessary.
• Ensures overall retention of accounts and documents all client interactions accurately in HUB computer systems.
• Develops new business from existing accounts and assigned leads, identifying cross-selling opportunities.
• Conducts client meetings as needed and prepares management reports.
• Supports, mentors, and trains lower-level Account Managers and Assistant Account Managers.
• Attends industry-related continuing education training and courses.

Required Qualifications

• 5-7 years of experience in commercial lines with an insurance company or agency.
• Property and Casualty Insurance license.
• Above-average telephone techniques and effective communication skills with prospective and existing clients.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to utilize HUB’s computer systems and software.
• Strong typing skills with an ability to compose clear and concise correspondence.
• Solid understanding of policy forms and coverage descriptions along with strong organizational skills.
• Willingness to attend educational classes and maintain high attention to detail.
• Schedule: Hybrid work schedule; must be onsite at the designated office location a minimum of three days per week.
• Required Travel: Up to 25%.
• Experience Required: 5-7 years of relevant experience.
• Education: High school or equivalent.

Preferred Qualifications

• Broker experience is preferred.
• Experience working with large commercial construction accounts is a plus.