Tech Services Associate I - (Entry-Level) *Onsite - Tampa, FL*

Position Overview

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation while making a real impact. GEICO is seeking a highly motivated Tech Services Associate II to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in hardware, software, networking, automation, and AV systems support. This is an on-site full-time role that requires your physical presence as you play a pivotal part in transforming GEICO’s traditional IT model into a tech-driven organization.

Location: Tampa, FL office
Schedule: Onsite 5 days a week (8:30am - 5:00pm) – with possible travel to other locations

Key Responsibilities

• Diagnose and resolve technical issues related to hardware, software, network, VoIP, and AV systems.
• Understand core network technologies such as DHCP, DNS, TCP/IP, VLAN, and SNMP.
• Provide direct technical support to associates both in person and remotely.
• Install, configure, and maintain IT infrastructure and equipment.
• Monitor system performance and implement corrective actions when necessary.
• Ensure compliance with security, backup, and redundancy strategies.
• Engage with IT personnel for issue resolution and provide on-call support for high severity incidents.
• Support technical projects such as office relocations, infrastructure upgrades, and technology rollouts and ensure project completion within scope and timelines.
• Provide detailed documentation on technical issues and projects while continuously identifying process improvements and innovative solutions.

Required Qualifications

• Education: Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience).
• Strong analytical and problem-solving skills.
• Excellent customer-facing skills coupled with the ability to work under pressure and manage multiple competing priorities.
• Physical ability to lift and transport IT equipment (40-50 lbs.).
• Willingness to work in a fast-paced environment where travel may be required.

Preferred Qualifications

• Certifications such as CompTIA A+, Net+, Sec+, Microsoft AZ-800, CCNA, or Apple Certified Support Professional (ACSP).
• Experience with Microsoft Active Directory, Microsoft Office (Word, Excel, Outlook, PowerPoint), Microsoft SharePoint, Microsoft Autopilot, Microsoft Intune, PowerShell scripting, and Zscaler.

Benefits & Perks

• Comprehensive Total Rewards program designed to cater to you and your family’s overall well-being.
• Market-competitive compensation including a 401K savings plan (vested from day one with a 6% match), performance incentives, and tuition assistance.
• Access to additional benefits such as mental healthcare, fertility, and adoption assistance.
• Workplace flexibility through programs like GEICO Flex, enabling up to four weeks per year of remote work opportunities from anywhere in the US.