Service Advisor

Position Overview

At Ray Laethem, we're passionate about delivering exceptional service and creating lasting relationships with our customers. We are looking for a dynamic and customer-focused Service Advisor to join our team and help us provide outstanding service to every customer, every time. If you’re a proactive problem-solver with a passion for the automotive industry, we want to hear from you!

Key Responsibilities

• Act as the first point of contact for customers bringing their vehicles in for service, addressing their needs with professionalism and care
• Effectively communicate service recommendations to customers and explain the repair process clearly
• Schedule appointments, manage customer expectations, and ensure timely service delivery
• Coordinate with technicians and service department staff to ensure the smooth operation of the service process
• Provide customers with accurate estimates and follow up with updates during the service process
• Handle customer concerns and inquiries, ensuring a positive experience for every client
• Maintain a high level of product knowledge and stay up to date with the latest automotive trends and service offerings

Required Qualifications

• Previous experience as a Service Advisor, or a similar customer facing role
• Ability to multi-task and manage a busy schedule in a fast paced environment
• Valid driver's license with a clean driving record
• Proficient with computer systems and software

Benefits & Perks

• Competitive Pay Plan
• Medical, Dental, and Vision Packages Available
• 401K
• Paid Holidays
• PTO days that increase with years of service