Customer Service Representative/ Billing Clerk

Position Overview

Join our dynamic team in Jacksonville, FL as a Customer Service Representative at Aqua Gulf. You will be the driving force behind strong client relationships—managing accounts, securing loads, and ensuring on-time deliveries. Ready to make an impact? Let’s move freight forward together!

Key Responsibilities

• Deliver exceptional communication and service that exceeds customer expectations.
• Build and maintain strong client relationships through regular engagement.
• Manage orders across multiple channels and ensure accurate documentation.
• Collaborate with Planning and Business Partners to meet annual commitments.
• Proactively identify issues and implement effective solutions.
• Update systems, customer portals, and approve charges promptly.
• Monitor container movements to avoid delays and extra costs.
• Achieve performance metrics in service, phone etiquette, and solicitation.
• Handle additional tasks as needed.
• Manage customer billing portals and ensure alignment with TMW system.
• Review and process invoices accurately; resolve discrepancies promptly.
• Add assessorial charges when needed and communicate updates to customers.
• Provide supporting documentation or request processing after client review.
• Handle high-volume billing efficiently and ensure timely submission.

Required Qualifications

• A confident communicator—clear, professional, and personable.
• Solid understanding of transportation and DOT regulations.
• Sharp geographic awareness with the ability to calculate time and distance.
• Strong phone presence with excellent tone and clarity.
• Thrives in a fast-paced environment with multitasking skills.
• Tech-savvy and comfortable juggling multiple systems at once.
• Highly organized with an eye for detail.
• Creative problem-solver who makes smart decisions under pressure.
• Positive attitude, strong work ethic, and a drive to succeed.
• Results-focused and goal-oriented.
• Bachelor’s degree in Business or Logistics (or equivalent experience).
• 5+ years of customer-facing experience and 3+ years in transportation customer service.

Benefits & Perks

• Compensation: From $40,000.00 per year
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance