Patient Services Intermediate Sign-On BONUS: $1500 External Hires

Position Overview

The Patient Services Intermediate role at Michigan Medicine is designed for compassionate and patient-oriented individuals who aim to enhance the imaging experience for patients, families, and employees. This position involves a variety of clerical and customer service responsibilities within the Radiology department, ensuring efficient patient flow and adherence to high standards of service and confidentiality.

Key Responsibilities

• Perform clerical and Reading Room duties as directed by supervisor, manager, or Lead.
• Utilize proper telephone skills in directing and transferring incoming calls.
• Accurately check in patients both remotely and in-person and handle cash and credit card payments when necessary.
• Accurately enter patient, study, and physician information into the Radiology system (Radiant).
• Be proficient in digital processes such as Epic MiChart, faxing, scanners, and phones.
• Assist and direct patients as needed, handling call reports and monitoring patient flow.
• Be proficient in image archiving and troubleshooting clerical issues.
• Answer incoming phone calls and triage to appropriate locations.
• Accurately record phone messages and assure they are forwarded appropriately.
• Perform entrance screening for patients and other customers.
• Follow Radiology Gold Standard Customer Service guidelines consistently.
• Demonstrate adaptability, flexibility, and teamwork.
• Work independently in a potentially stressful environment.
• Demonstrate dependability, initiative, and ability to prioritize tasks.
• Maintain patient confidentiality and adhere to HIPAA guidelines.
• Coordinate and schedule Radiology exams and place confirmation calls for patients.
• Adapt to changing environments and assist team members as needed.

Required Qualifications

• High School diploma or equivalent.
• 2-3 years of experience in a customer service setting.
• Strong oral and written communication skills.
• Excellent attendance record.
• Ability to work independently in an ever-changing environment.
• Demonstrate enthusiasm, dependability, initiative, and ability to prioritize.

Preferred Qualifications

• Previous experience in a similar role within Radiology.
• Additional experience in medical terminology and complex scheduling.

Benefits & Perks

• Excellent medical, dental and vision coverage effective on your very first day.
• 2:1 Match on retirement savings.
• Sign-On BONUS: $1500 for external hires, pro-rated after 6 and 12 months of successful employment.