Customer Service Specialist/ Evenings / Weekends /Las Vegas/

Position Overview

As an 86 Repairs Customer Service Specialist (CSS), you will be part of a dedicated team of customer service professionals with food service backgrounds. You’ll work regular shifts covering afternoons, evenings, nights, weekends, and some holidays, ensuring that our 86 customers receive prompt and reliable support. If you love problem-solving, quick thinking, and take pride in dependability, this role is for you!

Key Responsibilities

• Promptly respond to customer requests via phone, text message, email, chat, Slack, and portal.
• Communicate with customers and vendors to identify the root cause of issues.
• Troubleshoot equipment repairs with customers in real time.
• Solve complex technical and non-technical problems.
• Coordinate service visits and repairs to ensure optimal customer uptime.
• Utilize data insights and service history to provide consultative feedback to customers.
• Resolve time sensitive tasks efficiently.
• Maintain complete, accurate, and timely records in all relevant systems.
• Grow relationships with both customers and vendors to ensure satisfaction.
• Champion the voice of the customer in collaboration with other 86 teams.
• Manage a seamless end-to-end customer experience that delights every customer.

Required Qualifications

• 3+ years of experience in customer-facing roles (e.g. restaurant, hospitality, and/or service vendor).
• At least 1-year of restaurant experience (FOH or BOH).
• Practical experience with helpdesk software and cloud-based telephony systems (e.g. Twilio).
• Strong organizational skills with the ability to juggle competing priorities.
• Excellent analytical, problem-solving, and communication skills.
• High attention to detail and ability to meet tight deadlines.
• Technical proficiency with Google Suite and Excel.
• Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays.
• Spanish language proficiency is a plus.

Benefits & Perks

• Company-provided equipment – computer, monitor, and necessary tools.
• Competitive base salary in line with the Chicago market, with a starting annual wage in excess of $55,000 plus a benefits package totaling ~$10K (including up to $800 monthly for health, dental, vision, disability, and life insurance plans).
• Flex spending account for family and child care.
• Employee assistance programs.
• 401(k) plan with up to 3% matching.
• Unlimited PTO after a 90-day introductory period, plus generous paid parental and sick leave.
• Regular fun team-building events both virtually and in real life.
• “Check Please” dining benefit – the company pays for you to dine at our customers’ restaurants!