Director of Customer Service

About the Company

Our client is a locally owned and operated powerhouse in the green industry with locations across Georgia, Alabama, and South Carolina—serving everything from residential yards to sprawling commercial complexes, universities, and multi-family properties.

With over 25 years of expertise, their team delivers comprehensive, eco-friendly services including year-round fertilization, precision weed and pest control, mosquito management, tree and shrub care, aeration, seeding, and customizable 8-step treatment plans that guarantee noticeable results without long-term contracts or environmental harm. As one of the fastest-growing lawn care companies in the Southeast—they foster a supportive, family-like culture where passionate professionals thrive through ongoing training, competitive pay, flexible schedules, and the satisfaction of building community pride one green lawn at a time.

Position Overview

We plan to hire an experienced Director of Customer Service to lead and manage our customer service team. The ideal candidate will have exceptional communication skills, a passion for customer satisfaction, and a proven track record of success in a customer service leadership role.

Responsibilities

• Develop and implement customer service policies and procedures
• Lead and motivate the customer service team
• Establish and track key performance indicators (KPIs) for customer service metrics.
• Provide weekly performance report to the Executive team
• Ensure all customer inquiries and complaints are addressed promptly and effectively
• Monitor customer service performance metrics and implement improvements as needed
• Identify training needs and develop training programs for the customer service team
• Work closely with other departments to ensure a seamless customer experience
• Stay up to date with industry trends and best practices in customer service
• Must be able to travel to all 8 branch offices, at least once a month

Required Experience

• Bachelor's degree in business administration or related field
• Minimum 7 years of customer service experience with at least 3-5 years in a leadership role
• Proven experience as a Customer Service Director or similar managerial position
• Experience in the Lawn care industry or Bermuda Turf Care preferred.
• Excellent communication and interpersonal skills
• Proven ability to lead and motivate a team
• Strong analytical and problem-solving skills
• Ability to handle stressful situations and resolve conflicts
• Experience with customer service software and technology

Knowledge, Skills, and Abilities

• Strong leadership and people management skills with a proven ability to inspire and lead teams.
• Excellent communication, interpersonal, and conflict resolution skills.
• Must be able to communicate well through Zoom
• Experience with customer service software (CRM systems, ticketing, call center tools, etc.).
• Possess a solid foundation in data management, interpretation, and decision-making for customer service
• Data-driven mindset with the ability to analyze customer metrics and translate insights into actionable improvements.
• Knowledge of customer service best practices and industry trends.
• Ability to manage multiple priorities and work in a fast-paced environment.

Working Conditions

• Full-time M-F 9:00a-6:00p, with occasional flexibility for remote work.
• Occasional travel for leadership meetings, training, and industry events may be required.
• Ability to work in a fast-paced environment and manage stress effectively.

Benefits Include:

• Dental Insurance
• Vision Insurance
• Health Insurance
• Health savings account
• Life Insurance
• On-the-job training
• Employee discount
• Paid time off (Holidays, Vacation and Sick days)

How to Apply

If you are interested in pursuing this position, please respond to this job posting by including a copy of your resume and we will be happy to reach out to you.