Product Manager AI/ML (Sales & Support Technologies)

LOCAL ONLY - RELOCATION WILL NOT BE CONSIDERED

Position Overview

We are seeking a highly skilled Product Manager with strong expertise in Sales & Support technologies and a proven track record of driving AI/ML initiatives, including Generative and Agentic AI. The ideal candidate will have hands-on experience in shaping product strategy, collaborating across functions, and delivering scalable AI-powered solutions that elevate customer experience and business growth.

Key Responsibilities

• Define and execute product strategy and roadmap for AI-powered Sales & Support solutions.
• Lead the design, development, and implementation of AI/ML solutions (Generative AI, Agentic AI).
• Collaborate with engineering, data science, design, and business stakeholders to deliver impactful products.
• Leverage AI ecosystems (Azure OpenAI, Amazon Bedrock, AWS SageMaker) to build scalable solutions.
• Analyze customer needs, market trends, and business goals to shape product features and priorities.
• Measure success through key metrics and continuously iterate to improve performance and adoption.
• Drive alignment between cross-functional teams, ensuring timely delivery and stakeholder satisfaction.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
• 5+ years of Product Management experience with a focus on Sales & Support technologies.
• Proven expertise in AI/ML implementation, including Generative AI and Agentic AI.
• Strong knowledge of AI ecosystems such as Azure OpenAI, Amazon Bedrock, and AWS SageMaker.
• Excellent analytical, problem-solving, and communication skills.
• Demonstrated ability to lead cross-functional collaboration and deliver measurable business outcomes.