Position Overview

Serenity Trails Travel Co is seeking a dedicated Virtual Booker to join our team. In this role, you'll play a key role in assisting with travel coordination, scheduling, and providing top-notch customer service to our corporate clients. If you have strong organizational skills, excellent communication abilities, and a passion for delivering exceptional service, we want you to be a part of our team.

Key Responsibilities

• Serve as the primary point of contact for corporate clients, handling travel inquiries, reservations, and itinerary updates.
• Coordinate travel arrangements, including flights, accommodations, transportation, and meetings, ensuring seamless experiences for clients.
• Assist with scheduling appointments, meetings, and travel itineraries for corporate executives and team members.
• Provide personalized recommendations and advice to clients, offering insights and expertise to enhance their travel experiences.
• Liaise with travel partners and vendors to secure bookings, confirmations, and updates, maintaining clear communication and accuracy.
• Anticipate and address any issues or concerns that may arise during travel, providing prompt assistance and creative solutions to ensure client satisfaction.
• Maintain organized records of travel bookings, expenses, and client information, ensuring confidentiality and compliance with company policies.
• Collaborate with team members to support the overall success of the department and ensure a positive client experience.

Qualifications

• Previous experience in customer service, travel coordination, scheduling, or a related field is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in using office software and online reservation platforms.
• Passion for travel and a deep understanding of different destinations, cultures, and travel styles.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.

Benefits

• Competitive pay with opportunities for performance-based bonuses.
• Flexible work schedule with remote work options.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Paid vacation, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Travel perks and discounts on vacation packages, accommodations, and more.
• Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences.