Information System Network Specialist

Position Overview

The Information System (IS) Network Specialist will perform general network maintenance on the LAN related to users, contexts, and network devices. They will monitor cables and ensure reliable connectivity to the network and assist the Director of Management of Information Systems with network troubleshooting and maintaining data integrity.

Key Responsibilities

• Maintain and troubleshoot LAN connectivity, ensuring reliable network performance.
• Utilize working knowledge of computers, maintain good communication skills, and operate all office equipment.
• Ensure compliance with agency driving requirements with a clean driving record and valid driver's license.
• Support end-user application software setup including PC interface configuration.
• Develop, update, and maintain training manuals and conduct training classes.
• Log and track software licensing and computer hardware inventory to ensure proper licensing and non-duplication of future purchases.
• Provide first-line software support and research recommendations for future network implementations.
• Assist with computer operations, PC installations, and setup as required.
• Follow all MIS procedures to ensure a professional and timely response to support requests.
• Monitor and document software and hardware update requests to meet warranty and billing requirements.
• Maintain a common library for all software documentation.
• Work collaboratively, accept constructive feedback, and abide by the company’s published rules and regulations.

Required Qualifications

• Education: Minimum of a two (2) year college degree with coursework in computer software, hardware, and programming.
• Experience: Experience in a similar position may be substituted for up to one (1) year of education. Experience as a technical writer and/or trainer is highly desirable.
• Driving Requirements: Must be over the age of 21, have a minimum of 5 years driving experience, possess a valid FL Driver's license (within 30 days of hire if not currently held), and have a continuously valid US Driver's license for the past three years along with a safe driving record.
• Demonstrated ability to set up Microsoft Office (2007, 2010, Office 365) and various other software in a Windows network environment.
• Excellent verbal skills to comprehend technical language, conduct training classes, and effectively communicate operating instructions and solutions.
• Strong interpersonal skills, attention to detail, initiative, and the ability to work with minimal supervision.
• Must consistently produce error-free work and meet all required deadlines.