Sr. UX Designer

Position Overview

Rakuten Group, Inc. is a global leader in internet services, unifying over 70 services across e-commerce, FinTech, digital content, and communications. With an innovative ecosystem powered by data and AI—including popular programs like "Rakuten Points" and the “One ID” system—the company has achieved 27 consecutive years of revenue growth while fostering a diverse, inclusive corporate culture. Rakuten’s America AI & Data Division is seeking a passionate, experienced UX Designer to drive user-centered design initiatives, contribute to AI-driven products, and create engaging user experiences across a spectrum of services and platforms in a fast-paced, global environment.

Key Responsibilities

• Lead UX strategy and design concept development, including projects focused on AI-driven products.
• Design intuitive, accessible, and visually appealing user interfaces; create wireframes, mockups, and prototypes.
• Plan, conduct, and analyze user research (usability testing, user interviews, surveys) and translate findings into actionable design recommendations.
• Manage and optimize web content by editing, coordinating publishing schedules, and applying SEO best practices.
• Collaborate effectively with cross-functional teams—including Japan-based teams—communicating research findings and championing user-centered design principles.
• Ensure quality of the user experience through usability testing and collaboration with international teams on UX quality assurance.

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• 4+ years of experience as a UX Designer or in a related role, with proven experience partnering with Product, Engineering, Research, and Marketing.
• Proficiency in UX design tools such as Figma, FigJam, Adobe Creative Suite, or similar.
• Strong understanding and application of user-centered design principles, interaction design, and information architecture.
• Excellent written and verbal communication skills in both English and Japanese, with experience in cross-cultural collaboration.
• Ability to analyze research data and translate insights into enhanced UX solutions.

Preferred Qualifications

• Experience working in an international environment.
• Proven experience with a variety of user research methods, such as usability testing, A/B testing, user interviews, and surveys.

Benefits & Perks

• Compensation: USD $80,355.00 - $136,400.00 annually (plus discretionary bonus based on job-related factors and geographic location).
• Benefits: Health, vision, and dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee perks.