Accounts Receivable Insurance Follow Up Collector-Hybrid/Remote

Position Overview

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have immediate openings for the Accounts Receivable Collector position. In this role, you will be responsible for the comprehensive follow-up and resolution of aged healthcare accounts receivable while working in a health care setting that values confidentiality and excellent customer service. Take a step forward in your career with Bradford Health Services.

Key Responsibilities

• Perform follow-up on aged accounts receivable to ensure timely resolution of outstanding balances.
• Review and analyze payer denials and conduct detailed patient account reviews.
• Submit accurate claims to insurance companies and track follow-up actions to ensure resolution.
• Communicate with patients regarding outstanding balances and establish payment arrangements as needed.
• Maintain accurate documentation, provide regular reporting to the Revenue Cycle Operations Manager, and escalate complex issues appropriately.
• Adhere to compliance requirements and maintain confidentiality per guidelines such as 42 CFR Part 2 and HIPAA.
• Provide courteous customer service and participate in training and professional development activities.

Required Qualifications

• High School diploma or GED equivalent required.
• Minimum of one (1) year of experience in healthcare billing and collections, with working knowledge of payer requirements and insurance denials.
• Proficiency in typing (minimum 50 wpm) and data entry with high accuracy.
• Strong organizational, time management, and effective communication skills (both verbal and written).
• Familiarity with billing software, electronic claims submission, and Microsoft Office Suite.
• Ability to meet physical requirements, including sitting for extended periods and adequate vision and hearing.
• Additional requirement: Two years of continuous, verifiable abstinence for individuals in recovery, if applicable.