Customer Logistics VMI Planner

Position Overview

The Customer Logistics VMI Planner is responsible for inventory replenishment (VMI) into Distributor warehouses and minimizing out-of-stocks through exceptional collaboration, proactive order management, and strong Distributor engagement. In this role, you will drive continuous improvement, balance Sales and Supply Chain objectives, and work closely with Commercial Sales and various Supply Chain functions to ensure operational excellence and customer satisfaction.

Key Responsibilities

• Serve as a single point of contact for Distributors.
• Act as the first point of escalation for Commercial/Sales teams.
• Ensure Distributor satisfaction through constant interaction with Distributors and internal cross-functional departments.
• Drive continuous improvements in business processes by sharing best practices and ensuring cross-functional alignment.
• Maintain strong business relationships with key contacts within State, Commercial, and Finance teams.
• Create a DRP/VMI plan to generate recommended orders and feed the forecast for Supply Planning.
• Manage and monitor finished goods inventory at distributor warehouses.
• Coordinate with logistics to expedite order deliveries where needed and provide timely order status updates.
• Lead regular collaborative meetings with internal and external partners to ensure optimal service.
• Proactively manage customer purchase orders (POs) from entry to delivery for a smooth order-to-cash process.
• Handle distributor claims in coordination with customers, 3PL, warehouse, and other stakeholders.
• Ensure appropriate inventory levels and accurate VMI Plans, positively impacting NSV and cash flow.
• Provide accurate forecast signals to Supply Planning through effective VMI planning.
• Monitor innovation orders and identify DPL opportunities.
• Manage and communicate service issues effectively to minimize escalations.
• Recommend order management and process improvements to Distributors.
• Conduct quarterly reviews of planning parameters in alignment with Distributor requirements.
• Ensure timely processing of Distributor issues, complaints, quality issues, and product transfers.
• Identify and execute collaboration opportunities with Distributors.

Required Qualifications

• 3+ years of experience in Supply/SMR/VMI planning (Beverage alcohol industry preferred but not required).
• Highly motivated and capable of working in a fast-paced environment.
• Understanding of logistics and inventory management concepts.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and web-based applications.
• Strong organization, planning, analytical, and problem-solving skills.
• Excellent written, verbal communication, and presentation skills.
• Ability to build strong customer relationships and manage expectations.
• Skilled at simplifying and summarizing complex situations for diverse audiences.

Preferred Qualifications

• Belonging: Ability to create a culture of belonging where people feel appreciated.
• Self-Awareness: High self-awareness with a clear understanding of personal strengths and weaknesses.
• People Agility: Capacity to relate to people and navigate challenging situations effectively.
• Results Agility: Consistent delivery of results while inspiring confidence in teams.
• Mental Agility: Ability to think critically and creatively to solve complex problems.
• Change Agility: Curiosity and adaptability to manage change and learn from experience.

Benefits & Perks

• Compensation, Paid Time Off & Retirement: Competitive Pay Package, competitive Holiday/Paid Time Off (including volunteer days), and a Retirement/Pension Plan.
• Health & Wellbeing: Medical, Critical Illness, and Life Insurance; free Calm Meditation App subscription; Employee Assistance Programs; and family-friendly, inclusive leave policies.
• Additional benefits, incentives, allowances, and well-being programs that may vary based on employment nature and location.