<section>
        <h2>Position Overview</h2>
        <p>As a Customer Care Representative, you will be responsible for providing exceptional customer service to Pet Parents through phone calls, emails, and other communication channels. Your primary role will be to assist customers with understanding coverage, reviewing claims, and maintaining and adjusting policies.</p>
    </section>

    <section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
        <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Key Responsibilities</h2>
        <ul style="padding-left: 20px; margin: 10px 0;">
            <li style="margin: 8px 0;">Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction</li>
            <li style="margin: 8px 0;">Answer customer emails promptly, addressing their inquiries and concerns professionally</li>
            <li style="margin: 8px 0;">Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies</li>
            <li style="margin: 8px 0;">Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources</li>
        </ul>
    </section>

    <section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
        <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Compensation & Benefits</h2>
        <ul style="padding-left: 20px; margin: 10px 0;">
            <li style="margin: 8px 0;"><strong>Salary:</strong> $40K per year + incentives</li>
            <li style="margin: 8px 0;"><strong>Health Benefits:</strong> Health, dental & vision</li>
            <li style="margin: 8px 0;"><strong>PTO:</strong> Paid Time Off</li>
            <li style="margin: 8px 0;"><strong>Retirement:</strong> 401k</li>
        </ul>
    </section>

    <section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
        <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Additional Information</h2>
        <ul style="padding-left: 20px; margin: 10px 0;">
            <li style="margin: 8px 0;">Fully Remote - Anywhere in U.S.</li>
            <li style="margin: 8px 0;"><strong>Hiring Fast</strong></li>
        </ul>
    </section>

Customer Care Representative - Work From Home

Job Description

Position Overview

Key Responsibilities

Compensation & Benefits

Additional Information