Call Center Representative

Position Overview

Kelly is now hiring a Call Center Representative at a premier client in Louisville, KY! This position offers Compensation: $17 per hour and a shift schedule of Monday – Friday, 8 am – 4 pm, 10 am – 6:30 pm; 11:30 am – 8 pm (Note: This is NOT a remote position). If interested, please apply to the posting or send your resume to marb621@kellyservices.com.

Key Responsibilities

• Process and review patient enrollment forms for the Patient Assistance Program (PAP).
• Provide phone support to assist patients with PAP program enrollment and verify pre-screening tasks.
• Notify patients and healthcare providers of program decisions and guide them on next steps.
• Coordinate delivery of treatments to patients or their healthcare providers.
• Manage inbound and outbound calls for the PAP program effectively.
• Communicate eligibility criteria with patients and healthcare providers daily.
• Gather additional information needed for PAP program enrollment.
• Prioritize tasks to ensure timely processing of enrollments.
• Explain PAP services to patients, representatives, and healthcare staff.
• Address inquiries from patients and various stakeholders.
• Report adverse events and product complaints as per standard procedures.
• Execute day-to-day program operations efficiently.
• Uphold patient confidentiality at all times.

Required Qualifications

• High school diploma or equivalent; Associate Degree preferred.
• Two years of experience in customer service; call center experience required.
• Knowledge of insurance and benefit investigations, including U.S. Private and Government payers.
• Bilingual proficiency in English and Spanish is a plus.
• Demonstrated empathy and excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to balance multiple priorities and adapt to changing situations.
• Proficiency in Microsoft Word, Excel, and Outlook.