Online Sales Counselor

Position Overview

Arbor Homes is currently looking to hire an Online Sales Counselor. The right candidate's primary responsibility is to create a positive interactive experience for our internet customers using the phone, email and online live chat. Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! Business Unit – Arbor Homes. Arbor Homes participates in E-Verify.

Key Responsibilities

• Provide immediate email or telephone response to all internet customer requests with a targeted goal of 5 minutes or less for all initial correspondence.
• Educate internet customers on current and future community and product offerings, effectively creating desire to visit our model homes and set a sales appointment.
• Qualify all leads before setting up an appointment with the Sales Manager.
• Assist in distributing electronic marketing collateral to prospective customers who visit the Arbor Homes website.
• Effectively manage the internet customer database.
• Collaborate with Sales and Marketing Managers in developing tracking and reporting tools to manage the internet prospecting process and provide feedback on daily and weekly activities.
• Review the website community page and quick move-in page content and advise the Marketing and Sales Departments of any necessary updates.
• Coordinate with Sales and Marketing Departments on the results of marketing e-blast campaigns or other internet-based marketing initiatives.
• Maintain a competent understanding of all selling areas Arbor is building in, including their product and community offerings, and update the online sales binder weekly if needed.
• Become an expert on Arbor’s CRM, campaigns, web chat, etc. to support online sales initiatives.
• Assist with new community launches by building interest lists for "Coming Soon" communities.
• Provide continual follow-up via emails and phone calls to prospects that have not purchased, with follow-up schedules defined in meetings with the regional Manager.
• Attend Realtor functions and grand openings as appropriate.
• Perform all other duties as assigned by the Regional Sales and V.P of Sales and Marketing.

Required Qualifications

• Outstanding customer service skills
• Excellent written and verbal communication skills
• Experience using sales contact management databases
• Solid planning and multi-tasking skills
• Ability and inclination to work with mobile communication devices
• Weekend availability is required
• Understanding of the mortgage process and available programs, including the ability to pre-qualify

Benefits & Perks

• Salary: Base salary + uncapped commission opportunities
• Advancement opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of Paid Time Off
• Access to health and life insurance, 401(k), paid parental leave, tuition assistance, company discounts, etc.