Entry-Level Helpdesk Support Assistant

Ohio Professional Group6 months ago
Elyria, OH, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Job Overview

Our client, a well-known company located in Elyria, is now hiring Computer Support Assistants! The Computer Support Assistants are an important part of the Help Desk team, which is the primary hub of technical assistance and support related to computer systems, hardware, and software.

Your Responsibilities

As a Computer Support Assistant, you will be responsible for supporting the Help Desk Support Specialists. Duties include:

  • Answering users' questions
  • Training users on basic system and computer functions
  • Addressing system and user issues
  • Resolving issues in a timely and professional manner

Team Collaboration

The Help Desk team works with the entire IT team, and may interact with system and computer users across the company.

Required Skills

Customer Service
Problem Solving
Communication
Team Collaboration
Technical Support