Overnight Assistant Director

Position Overview

The Assistant Director of Operations will support the Director Distribution Operations in warehouse, transportation, and other operational functions at the distribution center. This role ensures that customer expectations, financial and operational objectives, and talent development targets are met or exceeded while owning and leading campus activities related to Safety, Quality Assurance, and Training.

Key Responsibilities

• Evaluate performance and potential of all distribution center functions, address performance gaps, and take corrective action to ensure delivery against operating objectives. Support the preparation and execution of annual operation plans, including forecasting and planning for peak and holiday staffing, equipment, and scheduling.
• Create high customer service expectations among team members, monitor results, and address gaps. Communicate with the Account Team, Customer Service, Senior Leadership, and customers regarding late deliveries, special requests, or service gaps.
• Direct the adoption and use of improved processes, new assets, and facilities; collaborate cross-functionally to ensure customer satisfaction, further company initiatives, and drive business results.
• Maintain a safe environment in compliance with company policies and health and safety regulations, including overseeing record keeping, regulatory compliance, inspections, audits, safety training, and associate development.
• Assist in developing individual and team performance improvement goals, conduct performance appraisals, and support succession planning, team building, and engagement activities.

Required Qualifications

• Bachelor's Degree - General Studies
• 7-10 years’ work experience in retail operations, distribution, transportation, logistics, and/or supply chain management or an equivalent combination of education and experience
• Extensive experience in retail distribution processes, logistics, supply chain management, warehouse operations, and transportation operations
• Familiarity with D.O.T regulations and tractor/trailer operations
• Strong leadership skills including team facilitation, training, and motivation, with the ability to work effectively with team members across various backgrounds
• Physical ability to work primarily at a workstation, with occasional walking in outdoor and warehouse environments

Benefits & Perks

• Compensation: $102,440 - $135,720
• Shift: 2nd Shift (United States of America)