Field Service Technician II - BUF

Position Overview

Smiths Detection is a global leader in threat detection and security screening. In this field service role based in and around the Buffalo Metro area – including the Buffalo airport – you will troubleshoot, service, install, and repair Trace, X-Ray, CT X-Ray, and cargo inspection equipment at customer sites. You will maintain detailed service logs and work closely with customers to ensure complete satisfaction.

Key Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Foster positive customer relations through effective communication.
• Install, repair, and maintain equipment in the field while providing customer training as required.
• Respond to emergency and non-scheduled service calls within established response times.
• Complete scheduled maintenance tasks and document all inspections, repairs, and maintenance work promptly.
• Manage parts inventory including ordering, installing, returning parts, and maintaining accurate records.
• Maintain technical certifications and ensure tools and test equipment are calibrated and well-maintained.
• Prepare reports, support service sales opportunities, and collaborate with senior-level colleagues and product managers.
• Exercise cost control measures while maximizing revenue.
• Comply with all health, safety, environmental policies as well as applicable U.S. export control and security regulations.
• Participate in site surveys, pilot programs, special projects, and other duties as required.

Required Qualifications

• Associate’s Degree, related trade certification (electrical, electronic, mechanical), or equivalent work experience in a related field.
• Minimum of 5 years’ experience in troubleshooting and field repair of electrical and electronic systems.
• Proficiency in computer applications including MS Office Suite and aptitude for specialized software training.
• Excellent organizational, communication, and customer service skills with an ability to multitask in high-pressure environments.
• Willingness and ability to travel on short notice, with daily travel in the Buffalo Metro area.
• Capability to lift up to 80 lbs and operate equipment such as carts, hoists, and pallet jacks safely.
• Sensitive Security Information (SSI) access is required with TSA vetting; U.S. Personal Security Clearance may be necessary.

Benefits & Perks

• Competitive Compensation: Hiring salary range: $70,600 - $95,500 with a competitive Business Profit Plan.
• Comprehensive Benefits Package: Enjoy a benefits package that supports your health, wellbeing, financial, and lifestyle needs. (Visit the Reward & Benefits tab on our careers page for details.)
• Excellent training and development opportunities along with career growth prospects across local and global operations.
• An inclusive work environment with strong leadership and a focus on safety and wellbeing.