Admissions Attendant

Position Overview

Greets guests, answers phone calls, and receives funds from customers. Completes cash, check, or credit-card charge transactions. Counts money to verify amounts and issues receipts for funds received. Works in an efficient manner in a high-volume pool/ nightclub atmosphere. Works in a professional manner while maintaining a positive attitude and delivering superior Guest service at all times.

ABOUT TAO GROUP HOSPITALITY – Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. With over 25 years of industry experience, the company consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.

Key Responsibilities

• Greet Guests promptly, courteously, and in a timely, friendly manner with an upbeat attitude
• Respond to Guest inquiries and requests in a courteous and polite manner
• Anticipate Guest needs
• Provide Guests with information and directions
• Refer all unusual requests to Manager for proper handling
• Adhere to all The Company Standard Operating Procedures
• Maintain all The Company Sequence of Service Standards
• Provide information to Guests regarding venues, menus, and pricing
• Recognize and cultivate regular Guests and repeat business
• Maintain line of sight/atmosphere control by circulating through your work area throughout the shift
• Report any incidents of theft, vandalism, or violations
• Process all payments including room charges, cash, credit card, comps, etc.
• Respond to Guest concerns/complaints regarding service or correct errors with a positive attitude
• Communicate effectively in English with Guests and co-workers
• Keep the area clean, organized, and free of debris throughout the shift
• Ensure nightly/weekly and opening/running/closing duties are completed
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Maintain Company Safety and Sanitation Standards
• Clean all spills and waste immediately and dispose trash in designated receptacles
• Prepare Guest checks through POS terminal functions and process payments by cash, credit card, venue comps, and other tender types
• Perform basic math skills and ensure accurate accounting of cashier monies
• Obtain and return the issued bank each day, count it and ensure it balances
• Prepare proper reporting forms with name, date, shift, and outlet information
• Stock the cashier station with proper supplies and follow proper checkout procedures
• Maintain and update social media pages (Facebook, Twitter, Instagram) as required for work
• Participate in Guest List activities and work on developing a personal clientele list
• Pose for pictures and appear in uniform or designated logo apparel for promotional activities
• Interact and entertain Guests in a professional, cordial, and exemplary manner
• Market and promote venue-specific events
• Perform related duties as assigned and assist team members as needed
• Create and maintain a sense of urgency and appear in uniform for all shifts and promotional activities
• Inform Management of any complaints, comments, or incidents and present an attractive image to further the club's overall theme
• Establish and maintain service rapport through the Company’s Corporate philosophy
• Perform additional tasks as assigned

Required Qualifications

• Tao Group Hospitality in-venue cashier training
• 5 years’ experience in hospitality working in a high-volume venue
• 21+ years of age
• Experience with POS systems
• Strong guest relations skills
• Knowledge of high volume nightclub, lounge, restaurant, and pool operations