Remote Customer Service-Payment Collection Representative FL/Full Time

Position Overview

This is a remote Work From Home opportunity available on a full or part time basis for Florida residents. During the initial two-week training period, you will attend remote video meetings Monday through Friday from 8:00 AM to 4:30 PM Eastern Time. After training, your regular schedule will be 11:00 AM to 7:30 PM Eastern Time, with one weekend shift. In this role, you will be a key player in a contact center environment, assisting customers with payment collections and providing outstanding customer support—all from the comfort of your home.

Key Responsibilities

• Make outbound (and some inbound) phone calls to assist customers with the collection of payments.
• Communicate with managers for tips and feedback on improving performance.
• Provide customers with knowledgeable, scripted responses for prompt issue resolution.

Required Qualifications

• Prior customer service experience (e.g., retail, sales, wait staff).
• Access to a quiet workspace and a reliable Internet connection.
• GED or High School Diploma.
• Ability to quickly type customer notes accurately on a standard keyboard.

Benefits & Perks

• Full benefits package: Enjoy Medical, Dental, Vision, and Life Insurance along with ancillary coverages for needs such as maternity pay and other life events.
• Compensation: Starts at $14 per hour plus commission with potential performance-based increases including additional incentives that can amount to 50% of your hourly rate.
• Paid time off earned based on hours worked.
• A consistent schedule and even Birthdays off paid for full-time staff with excellent attendance.