Hybrid Tier II Technical Support Engineer – Integrations

CallRail is seeking a Technical Support Specialist (Tier II)

to own escalations and complex integrations, bridging front-line support and engineering. You will investigate escalated tickets involving telephony, web script behavior, webhooks, API requests, and third-party integrations, documenting steps for clear handoffs.

The role emphasizes diagnostic thinking, knowledge sharing, and proactive communication with leadership, account managers, and sales.