Customer Service Representative, Fitness (Remote, $15/hr)

Position Overview

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

Key Responsibilities

• Receives and responds to telephone calls from members, fitness clubs, and health plans.
• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to the Research Team for follow up if the issue requires additional action.
• Researches unique questions using all available resources and refers difficult issues to the Supervisor.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered promptly and appropriate follow up is conducted.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned and complies with all policies and standards.

Required Qualifications

• High School Diploma or equivalent required.
• 1 year experience performing customer service duties required.
• Basic experience using Microsoft Office required.
• Remote Work Requirement: Must be able to work from home (WFH) in a designated work area with company-provided technology and maintain a stable high-speed internet connection (minimum 50 Mbps download and 10 Mbps upload).

Preferred Qualifications

• Inbound call center experience preferred.
• Experience in healthcare preferred.