Customer Service & Wellness Liaison

Position Overview

At Girling HealthCare Of NY, we appreciate the privilege of being welcomed into the family circle to care for our neighbors’ loved ones. Serving as the central hub for communication among clinicians, patients, and families, our corporate office team ensures exceptional care for both pediatric and geriatric community members. As a Customer Service Representative, you will help deliver unparalleled customer satisfaction in homecare services by answering calls, addressing service inquiries, documenting interactions, and escalating issues as needed.

Key Responsibilities

• Proactively monitor all inquiry channels (email, social media, web forms, phone calls) and acknowledge each inquiry with a personalized response.
• Classify inquiries based on customer needs and prioritize urgent matters for timely resolution.
• Direct inquiries to the appropriate department ensuring a smooth handoff and clear communication.
• Confirm the Start of Care (SOC) date and care type, provide the company’s contact number, and schedule follow-up check-ins.
• Log all interactions and inquiries accurately in the Excel sheet while updating patient profiles.
• Meet the outbound weekly contact target by calling at least 600 patients and maintaining high service quality.
• Handle inbound calls promptly and manage outbound follow-up calls with professionalism and empathy.
• Seek customer feedback, share insights during team meetings, and collaborate to continuously improve service quality.

Required Qualifications

• Excellent communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient in using computer systems and software
• Ability to work well in a team environment
• Typing speed of 40 WPM
• At least 1–2 years of experience as a customer service representative, call center clerk, or medical office receptionist
• At least 1 year of previous healthcare experience in a similar setting
• High School graduate or equivalent

Preferred Qualifications

• Two years of college preferred
• Bilingual candidates preferred

Benefits & Perks

• Health, Dental, Vision
• 401k + Company match
• Paid Holidays
• PTO Package
• Paid Orientation
• Employee Referral Program
• Compensation: $20/HR +

Girling HealthCare Of NY is an equal opportunity employer and prohibits discrimination or harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.