Medical Assistant I

Position Overview

The Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The MA functions under the direct supervision and authority of the provider when performing clinical tasks during patient care, and reports to the nursing supervisor, who is responsible for administrative supervision, staff development, and orientation to the area’s policies and procedures.

Key Responsibilities

• Quality patient care
• Accurate, complete, and timely documentation
• Inventory and medication management
• Clinic environment management
• Maintenance of examination room between patient appointments
• Patient flow
• Competent and safe patient care – including but not limited to using at least two patient identifiers, collecting patient information and assessment data, obtaining vital signs, height and weight, assisting patient to examination room, performing point of care testing (including quality controls), medication administration, responding to patient calls and messages, prescription refill facilitation and support, prior authorizations, patient education, and providing health information materials and resources as appropriate.
• Accurate, complete, and timely information collection and documentation in the electronic medical record and other systems as needed (eCW, LA LINKS, for example).
• Reports assessment findings to the provider.
• Triages patient calls and responds to patient messages or directs them to the provider as appropriate.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Shows self-awareness of own culture, identity, biases, prejudices, and stereotypes.
• Is willing to challenge and change organizational practices that present barriers to different groups.
• Fosters an environment that is respectful, kind, and culturally curious.
• Honors the organizational value of social justice, anti-racism, and equity work.
• Appreciates and promotes perspectives arising from differences in lived experiences, histories, and backgrounds including but not limited to race, culture, religion, age, gender, sexual orientation, ability, and gender identity.

Required Qualifications

• Education: High School Diploma or GED, and completion of an accredited Medical Assistant training program, community college, and/or vocational school.
• Qualifications: BLS required.
• Experience Required: 1 year in a clinical setting.
• Requirements: Extended periods of sitting, primarily office-based work, some travel may be required, and may need to lift up to 25 pounds in equipment and supplies.