Member Engagement Specialist, FES

Position Overview

At Wayspring, we're not just offering a job - we're offering the opportunity to make a difference. We're looking for a Member Engagement Specialist to play an essential role in supporting individuals through their recovery journey. Reporting to the Director of Operations and Member Engagement, you'll be responsible for the initial engagement and enrollment of eligible health plan members within a treatment facility or community-based setting, helping them understand the valuable services Wayspring offers. You'll continue to support and engage members throughout their program, ensuring they have the support and resources they need to succeed.

This is your chance to be a difference-maker! We're looking for someone who is not just a professional, but a passionate advocate for the wellbeing of those in your community. The ideal candidate is someone with strong communication skills, experience in discharge planning, social work, peer recovery, behavioral health, or the substance use disorder space, and a genuine desire to see others succeed.

As a Member Engagement Specialist, you'll support a specific market that Wayspring serves, empowering individuals through our comprehensive services. This role requires regular daytime travel to meet members in the greater Chicagoland area - mileage reimbursement is included!

Key Responsibilities

• Facilitates in person enrollments at Wayspring partnered facilities, and where appropriate, conducts outreach to providers to secure member referrals
• Engages members and provides them with an educational overview of Wayspring's service offerings, with the goal of program enrollment
• Secures verbal and written consent, and obtains appropriate paperwork for services including consent to clinic services and release of information forms
• Collaborates with facility discharge planning teams to ensure members leave facilities with a safe and stable plan
• Secures members' first appointment with clinical services at Wayspring
• Provides follow-up to members for 30-90 days post discharge at partnered facilities, driven by individual member needs
• Initiates creative strategies to facilitate member contact, including in-person opportunities
• Provides ongoing engagement to members both telephonically and in-person
• Incorporates recovery support themes into engagement to improve member experience
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment, clinic conversion, and achieving performance targets
• Adheres to Wayspring information security and privacy requirements

Required Qualifications

• Minimum of three (3) years of experience in an outreach, social work, or street outreach role
• Highly organized, detail-oriented, and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal and written communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is highly preferred
• Hybrid Model - this role offers the ability to work from home in addition to facility or community-based settings

Benefits & Perks

• Comprehensive Medical, Dental and Vision Insurance options - including options for your pets!
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave - all parents included!
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program
• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more!