Customer Service Openings – Hiring Immediately

Position Overview

Location: Dallas, TX | Job Type: Full-Time & Part-Time | Pay Type: Hourly + Bonus

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. Are you a natural problem solver with a passion for helping others? We’re hiring Customer Service Agents to join our growing team immediately. In this role, you’ll handle inbound and outbound calls, troubleshoot technical issues, build strong customer relationships, and identify opportunities to upsell products and services. This is more than just a job—it’s a chance to launch your career with a company that values growth, learning, and advancement.

To be considered, please complete our full application including screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner
• Resolve customer issues efficiently and ensure first-call resolution
• Research and coordinate with other departments to resolve complex issues
• Accurately document customer interactions and claims
• Use our knowledge base and training to answer questions and follow procedures
• Protect customer privacy and handle sensitive information with care
• Escalate issues when necessary to ensure customer satisfaction
• Stay up to date with training, meetings, and process updates
• Maintain excellent attendance and punctuality

Required Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type at least 20 WPM
• Basic knowledge of Microsoft Office and Windows OS
• Reliable attendance and punctuality
• Problem-solving, conflict resolution, and multitasking skills
• A customer-first mindset: empathetic, patient, and responsive
• Team oriented with a drive to succeed in a fast-paced environment

Preferred Qualifications

• 1+ year of experience in customer service, tech support, sales, chat, or administrative roles
• Experience in a contact center or government-related work

Benefits & Perks

Compensation:Starting compensation is based on experience and includes hourly pay plus bonus incentives.

• Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, and Advancement Opportunity
• Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, and Regular Raises
• Paid Time Off: Earn PTO and paid holidays
• Incentives & Rewards: Participate in contests with cash bonuses and prizes
• Full Health Benefits: Comprehensive medical, dental, and vision coverage
• Retirement Savings: Secure your future with retirement programs
• Disability Insurance: Short-term disability coverage
• Life Insurance and Supplemental Insurance for accident and critical illness
• Career Growth: Significant advancement opportunities
• Fun, Engaging Work Environment: Enjoy a team-oriented culture