Operations Supervisor

Position Overview

Supervises the daily operations of warehouse associates in the assigned department. This position works in partnership with the Department Manager or Operations Manager to support the achievement of delivering results in the fulfillment center.

Key Responsibilities

• Keeps accurate records of assigned department – Shipping, Receiving, Inventory, Returns
• Conducts routine audits and alerts Manager of any irregularities in product inventory or processes (e.g., count and location errors, shortages and damages)
• Maintains facility organization and cleanliness
• Identifies and addresses any safety hazards
• Ensures housekeeping standards and that all sanitation requirements are met
• Oversees the entire production flow
• Manages the unloading, staging, and put away of merchandise and materials
• Performs cycle counts
• Evaluates product placement, storage bins and manages expirations
• Provides direction, assigns responsibilities, and motivates the team to achieve department goals
• Encourages the growth of all direct and indirect reports through skill development and goal setting
• Holds direct reports accountable for meeting performance standards and departmental performance goals
• Mentors employees, measures performance, and completes regular performance reviews
• Resolves employee issues in an effective and consistent manner
• Communicates fulfillment center, network, and corporate information during daily start-up meetings
• Creates a positive work environment that promotes creativity, teamwork, and recognition
• Supports location and network activities designed to strengthen and improve teamwork and morale
• Provides training and coaching to warehouse associates
• Determines proper staffing levels to ensure current productivity levels
• Participates in the performance review process and makes recommendations for promotions, including disciplinary actions when appropriate
• Reviews and corrects timecards for accurate submission to payroll
• Performs warehouse duties as needed based on business requirements
• Undertakes additional duties as assigned

Required Qualifications

• Education: High School Diploma or GED
• Experience Required: 1 or more years in a Patterson Fulfillment Center or equivalent experience
• Proven soft skills – analytical, problem solving, communication, interpersonal
• Organized with strong attention to detail
• Demonstrated success in prioritizing and time-management

Preferred Qualifications

• Education: Associate's Degree or equivalent combination of education and work experience
• Previous experience with SAP and utilizing inventory systems
• Previous management experience