Content Operations Coordinator

Position Overview

Join Adobe on a contract opportunity, employed through NextDeavor. As a Content Operations Coordinator (contract), you will be responsible for keeping the Stock US Content ingestion pipeline running reliably and at scale. You’ll monitor and troubleshoot ingestion using Splunk and AWS S3, collaborate with contributor relations and engineering teams to resolve issues, and support partners with clear documentation and reporting. Compensation: $32.50 - $40.63 per hour. Work model: Remote (US), with New York, NY strongly preferred.

Key Responsibilities

• Monitor and troubleshoot content ingestion through the pipeline using Splunk and AWS S3.
• Review job reports, identify errors, and coordinate fixes with contributor relations.
• Report system issues to engineering and assist in testing solutions.
• Manage AWS S3 storage for assisted uploads.
• Suggest and support automation to streamline workflows.
• Onboard new assisted ingest partners, including AWS S3 configuration and workflow training.
• Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators.
• Develop clear documentation and training materials.
• Deliver technical support for tools and systems impacting content delivery.
• Gather and analyze data to measure ingest performance across content departments.
• Troubleshoot issues related to file transfers, transcoding, or automated scripting.
• Identify and implement process improvements to boost reliability and efficiency.

Required Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent experience.
• Experience in media technology, library science, or a similar area.
• Strong technical skills with Excel, AWS (especially S3), JSON/XML, and monitoring machine-generated data.
• Excellent communication skills to bridge technical and non-technical stakeholders.
• Highly organized multitasker who performs under high volume and tight deadlines.
• A curious, adaptable, and eager problem-solver.

Preferred Qualifications

• Familiarity with Python and Java.
• Experience supporting technology and asset management systems in digital media.
• Knowledge of video/image transcoding.
• Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects.

Benefits & Perks

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Paid sick leave eligibility is contingent on your state of residence.
• Opportunity to join a well-established corporation with potential for extended or permanent full-time employment.