Training Manager

Position Overview

As a Training Manager at Galen College of Nursing, you will lead the Training and Quality Team in providing new-hire and ongoing orientation and training for all campus employees. You will be responsible for the development, implementation, and evaluation of training programs that empower staff to deliver quality customer service, uphold Galen’s culture and values, and ensure compliance with federal, state, and institutional regulations, policies, and procedures.

Key Responsibilities

• Evaluates training needs and program effectiveness based on changes to organizational policies, interviews, surveys, performance audits, compliance audits, and leadership feedback.
• Oversees and contributes to the continuous development and review of training and transition plans, including presentations, self-study exercises, practice guides, on-the-job training, progress checklists, and assessment tools.
• Collaborates with department leaders and Training and Quality Specialists to customize training content focused on organizational culture, quality customer service, regulatory compliance, functional expertise, technology, and policies.
• Leads the development and delivery of training programs through various modalities, both in-person and online, including lectures, demonstrations, group discussions, role playing, and self-study.
• Stays current with developments in subject matter areas, training strategies, and methodologies.
• Evaluates Training and Quality Specialist performance to identify improvement areas and collaborates to further develop the team.
• Performs additional duties as assigned.

Required Qualifications

• Minimum of a master's degree.
• At least five (5) years of experience in a higher education leadership, training, or operations role, demonstrating subject-matter expertise in college-level administrative policies and procedures with familiarity in technology systems for managing student data.
• Effective written and verbal communication skills with the ability to facilitate clear and consistent content delivery; strong leadership qualities aligned with Galen’s culture and values.
• Excellent judgment, problem-solving, analytical abilities, and high attention to detail with flexibility to adapt to change.
• Capability to operate standard office equipment and interact with learning management systems.
• Degree of Supervision: Minimal.

Benefits & Perks

• Comprehensive medical coverage that includes prescription drug and behavioral health benefits, free telemedicine services, and free AirMed transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection, auto/home insurance, identity theft protection, legal counseling, long-term care, moving assistance, pet insurance, and more.
• Free counseling services and resources to support emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan offering 10% off HCA Healthcare stock.
• Family support including fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, as well as for home/auto repair and event planning.
• Consumer discounts through Abenity, retirement readiness and rollover assistance services, and preferred banking partnerships.
• Education assistance covering tuition, student loan support, certification support, and dependent scholarships.
• Colleague recognition program and a Time Away from Work Program including paid time off, family leave, disability coverage, and leaves of absence.
• Employee Health Assistance Fund offering free coverage to eligible colleagues.