Operations Director - Mentone

Position Overview

Location: Mentone (Surrounding Areas)
The Operations Director will manage field service operations personnel, equipment, and material resources in assigned service areas to achieve the Business Plan goals while delivering the highest quality service to our clients. The role emphasizes adherence to Health, Safety & Environmental standards and proactive performance reviews to ensure operational excellence.

Key Responsibilities

• Provides a prominent role model in HSE and fully implements and actively promotes Archrock’s Health, Safety & Environmental standards and policies, as well as any other customer or external agency regulatory requirements. Evaluates the safety effectiveness of operations through systematic analysis of near-misses and accidents to determine necessary corrective actions.
• Champions a quality management culture by regularly attending Service Quality meetings with customers; ensures that services, products, and technical support meet customer requirements; and offers cost-effective solutions with outstanding service quality. (~30%)
• Meets Archrock’s financial goals through optimal utilization of personnel, equipment, and material resources, establishing proper control systems and sound expense controls. (~20%)
• Evaluates safety, quality, schedule, and budget performance versus benchmarks, participates in weekly management reviews, and executes action plans for improvement. (~20%)
• Participates in the purchase of parts/core return, tools, CAPEX submittals, and vehicle requests per the delegation of authority. (~10%)
• Maintains a working knowledge of customers’ activity plans and market conditions through liaison with Service and Account Managers to forecast trends and derive challenging yet realistic business plans. (~10%)
• Performs other duties as assigned, ensuring compliance with Archrock Health Safety and Environmental Policy and all local, statutory, and regulatory requirements.

Required Qualifications

• Perform all essential duties and champion service quality, health, safety, environmental policies, standards, and process improvement.
• Ability to see beyond current challenges and propose solutions/improvements.
• Proven track record of effectively managing a service area with strong organizational and process/change management skills.
• Excellent customer service, interpersonal, negotiation, coaching, and leadership skills.
• Skilled in planning, forecasting, and coordinating future events and consistently meeting deadlines.
• Proficient in handling inquiries or complaints from customers, regulatory agencies, or the business community, with outstanding communication skills that include knowing when to be direct, reward, or redirect.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and general PC skills.
• Comprehensive knowledge of Field Service operations, including administration, procedures, budgets, planning, and scheduling, as well as equipment and personnel requirements.
• Understanding of the financial implications of operational decisions.
• Thorough knowledge of relevant Health, Safety & Environmental procedures and regulations.
• In-depth understanding of customers’ production facilities and equipment, including working knowledge of engine and compressor equipment, and how various compressor systems operate across different models and makes.
• Education: High school diploma or equivalent; Associates/technical degree preferred; BS/BA in Business or a relevant field is recommended. Valid driver's license and a good driving record are required.
• Experience Required: 5 years of experience in a managerial role. Familiarity with industry practices is a plus.