Sr. Manager, Product Designer
Job Description
Company Overview
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Position Overview
The Senior Manager, Product Design, will lead a team of product designers responsible for creating AI-enabled, user-centric design experiences across Pharmacy Management, Clinical Service and Inventory Optimization technology products. This role combines people leadership, human-centered design practices, design strategy, and AI innovation to deliver scalable solutions that optimize workflows, improve customer experiences, and drive business outcomes.
As the Senior Manager, Product Design, this individual will build and champion an AI-led design vision while owning end-to-end product design initiatives from discovery to launch. Partnering closely with Product and Engineering Leadership, this role will empower cross-functional teams to leverage AI powered design practices, research methodologies, and tooling to accelerate product design and delivery. Further, this leader will own design artifacts that align to the product strategy and business outcomes.
Reporting to the VP of Product, the Senior Manager, Product Design will lead, mentor, and develop a high-performing team of designers. Additionally, this role will drive consistency across the product ecosystem, define scalable design practices, and prioritize speed to market using AI workflows and innovation. As a strategic leader, this role will drive the maturity of an AI-led design ecosystem that implements modern design practices and spearheads iterative design improvement of cross portfolio products.
McKesson Pharmacy System (MPS) is an independent business within the larger McKesson Commercial Strategy & Innovation (CSI) organization.
Key Responsibilities
AI Product Design Leadership
- Lead a team of product designers responsible for launching AI-enabled product experiences for platforms across web, mobile, enterprise and other channels from discovery to launch, driving continuous optimization.
- Champion AI-led design methodologies, tools, rapid prototyping, and workflow automation to accelerate the design lifecycle and improve product quality.
- Define and track customer experience metrics including adoption, usability, engagement, and satisfaction to provide continuous support of product portfolio health.
- Partner with product, engineering, data, and customer success to integrate customer insights into product strategy to drive leading solutions that drive business outcomes.
- Mentor and coach junior designers to enrich the design craft, AI proficiency, and career advancement. Communicates business outcomes and ensures that design deliverables tie to the product strategy.
Design System & Architecture
- Define and own the long term vision and strategy for AI-assisted design systems that drive consistency across components, accessibility standards, and interaction patterns across the product portfolio.
- Establish and socialize best practices that drive continuous improvement for reusable interaction patterns, components, frameworks, product design recommendations, and personalization.
- Spearhead alignment across engineering, product, and data to establish reusable design to development frameworks that drive cohesive customer experiences and focus on speed and quality.
Design Innovation
- Craft best practices and AI-led design standards that are accessible, trustworthy, and adhere to regulatory compliance standards.
- Assess and operationalize AI design technologies and automation tools that drive team productivity, design efficiency, and innovation.
- Foster a design culture amongst designers and other cross-functional partners centered around continuous learning of AI principles, emerging industry trends, and product design optimization.
Cross Functional Leadership
- Serve as the design leader across product, engineering, data, customer success and other commercial businesses to translate complex initiatives and problems into AI-forward, human-centered design.
- Lead executive level discussions and…