Project Manager, Consumer Experience (Work Remotely Anywhere in the U.S.)
Job Description
Position Overview
The Project Manager is responsible for the definition, management, and communication of project objectives, creation of an applicable project plan, risk management methodology, and conflict resolution strategies. This role is correspondingly responsible for monitoring, identifying, and moderating schedule conflicts, resource constraints, and risks inherent in the management of the Consumer Experience organization's projects.
Key Responsibilities
- Plan and schedule project timelines and milestones using our project management software.
- Effectively communicate project expectations and progress to our clients, team members, and executive team in a timely and clear manner.
- Delegate tasks and responsibilities to appropriate owners.
- Assess and manage the risk of schedule changes.
- Identify and resolve issues and conflicts within the project team.
- Identify and manage project dependencies and critical chain.
- Track project milestones and deliverables.
- Develop full-scale project plans and associated communications documents.
- Quantitatively plan and organize project team's capacity.
- Ensure optimal use of the capacities in the group, set priorities, ensure the correct and timely execution of all tasks and solve bottlenecks.
- Demonstrated initiative and drive within a fast-paced environment is required.
- Identify, communicate and take action to reduce risk and ensure client delight.
Required Qualifications
- Bachelor's degree in a relevant field such as business, project management, engineering, or technology
- 1-3 years of experience in project management
- Excellent verbal and written communication and collaboration skills and a sense of urgency and accountability to address stakeholder concerns
- Proven ability to manage project scope, budget, and timelines while effectively prioritizing tasks, mitigating risks, and ensuring successful outcomes.
- Strong collaboration skills with expertise in leading client meetings, managing expectations, documenting needs, and ensuring timely follow-up and resolution
- Comfortable working independently and in a fast-paced team environment
- Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results
- Proficient in Microsoft Office products (e.g., OneNote, Word, Excel, PowerPoint)
Preferred Qualifications
- Experience in communications and/or custom communications, marketing or in benefits or human resources industry is a plus.
- Preferred experience: PMI-ACP, PMP, Client Onboarding or consulting
- Strong familiarity of project management methodologies and tools (e.g., AdaptiveWork, ServiceNow) is a plus
Compensation
The pay range for this position is 48K to 75K per year (pay to be determined by the applicant's education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).
Benefits
If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/