Center Operations Director

Position Overview

We’re unique. You should be, too. We’re changing lives every day – for both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and need great people to join our team. The Center Operations Director is responsible for center operations including center performance, scheduling optimization, patient experience, and center culture (turnover/engagement). In this role, you will oversee day-to-day operations, directly supervise employees, and ensure that the needs of the center, its physicians, clinicians, care teams, patients, and visitors are met.

Key Responsibilities

• Patient Experience: Enhance the overall patient experience by implementing best practices and addressing feedback to improve satisfaction.
• Slot Utilization: Optimize the utilization of available appointment slots to maximize patient access and operational efficiency.
• Slots Quality: Ensure the quality of appointment slots, balancing availability with patient needs.
• Available and Accessible: Guarantee that the team remains readily available and accessible, reducing wait times and barriers to care.
• Disenrollment: Monitor and manage patient disenrollment rates, identifying causes and implementing strategies to retain patients and improve continuity of care.
• Orphan Patients: Identify and manage patients without assigned primary care providers to ensure they receive continuous, coordinated care.
• Center Culture (Engagement): Cultivate a positive center culture that promotes team engagement and collaboration, boosting morale and engagement.
• Center Workforce Planning: Develop and execute effective staffing strategies to meet patient needs and operational demands.
• Onboarding of Line Staff: Oversee the onboarding process for new staff, ensuring comprehensive training and smooth integration into the team.
• Teammate Retention (Turnover): Implement strategies to improve retention and reduce turnover, fostering a supportive environment conducive to long-term career growth.
• Performs other duties as assigned and modified at manager’s discretion.

Benefits & Perks

• Compensation: $91,165 - $130,235 Salary
• Benefits: Comprehensive benefits are provided. For more details, visit Employee Benefits.
• Career Development: Opportunities for career development and advancement.
• Work-Life Balance: Enjoy great work-life balance and a supportive team environment.

Join ChenMed and be part of a team that is transforming healthcare for seniors and changing America’s healthcare for the better. If you are ready to make a difference in people’s lives every day, we encourage you to apply. Current employees and contingent workers have dedicated application processes.