Senior Product Associates - Service Product

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Service Product Group, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Strong analytical and problem-solving skills with a keen attention to detail
• Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases
• Skilled in designing detailed flowcharts to illustrate information architecture and process flows.
• Strong presentation and interpersonal skills; communicates ideas clearly in both written and verbal formats.
• Technically proficient in software development methodologies, APIs, and cloud concepts.
• Agile/Scrum certified or 3+ years of Agile/Scrum experience, with advanced knowledge of Confluence and JIRA.

Preferred Qualifications, Capabilities, and Skills

• Experience, ideally in project management, process re-engineering, strategy, or customer-centric functions and working with global teams
• Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
• Understanding of the financial services industry and Regulatory, Legal, and Risk environments
• Quick to learn new applications, processes, and can analyze complex system requirements.