Senior Partner Sales Operations Manager
ServiceNowabout 2 months ago
San Diego, CA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
Position Overview
We are seeking a highly motivated Senior Partner Sales Operations Manager to support our Technology Partnerships sales organization. Please note this is an individual contributor role. In this role, you will be the strategic sales operations partner for our ISV Partnerships sales team.
Key Responsibilities
- Own all aspects of sales pipeline and forecast management
- Manage quota assignments, attainment and partner manager productivity
- Own all annual planning activities: sales territory design, coverage models, and compensation plan design
- Design and track MBOs, SPIFFs, and other compensation related items
- Own all analytics, reporting and insights for the ISV business: KPI setting and tracking, Quarterly Business Reviews (QBRs), partner performance metrics and tracking, and other regular and ad-hoc leadership insight needs
- Own and drive Power BI dashboard requirements for improved pipeline monitoring and business insights
- Drive GTM operational readiness by leading and/or participating in projects that improve productivity, efficiency, accuracy, and scale to meet business needs and pain-points
- Drive and communicate policies and processes to ensure accurate and frictionless close of business; month and quarter-end responsibilities
- Monitor and resolve opportunity data hygiene to ensure forecast accuracy and completeness
- Own creation, communication and governance of operational and compensation policies and processes
- Manage and resolve deal and compensation exceptions and escalations
- Support new rep onboarding – comp plan and quota assignments, system accesses, dashboard and tool enablement
- Partner with Sales, Sales Operations, Finance, Commissions, NPI, Legal and other cross-functional teams as needed on deal support
Required Qualifications
- 8+ years of experience in a software sales organization, directly supporting sales reps / partner managers, sales territories and compensation
- Strong experience managing sales pipeline and forecasts
- Excellent data analysis and reporting skills via Excel and Power BI
- Proficiency with sales systems: CRM, Anaplan, Varicent
- Strong understanding of the ISV sales motion is a plus
- Outstanding communication and interpersonal skills, with a proven ability to work collaboratively and cross-functionally
- Proven ability to problem-solve and drive conflict resolution
- Experience navigating evolving landscapes and shifting business priorities
- Detail orientation coupled with a solutions-focused approach under tight deadlines
Benefits & Perks
- Salary: $131,300 - $229,800 per year, plus equity, variable/incentive compensation and benefits
- Compensation: Base pay shown is a guideline; individual total compensation varies based on qualifications, skill level, competencies, and work location
- Benefits: Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs
Required Skills
Varicent
Quota Assignments
Excel
Forecast Management
Anaplan
Cross-functional Collaboration
Sales Pipeline Management
Compensation Plan Design
Data Analysis
Sales Territory Design
Power BI
CRM
Operational Strategy
Dashboard Development