Associate Director, Experience Design

Overview

In this senior role, you shape the experience design for complex client projects, guiding cross-functional teams and aligning design with business goals. You drive AI-informed design strategies, mentor designers, and build relationships with senior stakeholders to ensure design outcomes meet strategic visions. You lead design thinking across the organization and establish responsible AI practices, fostering continuous learning and ethical considerations. This is a chance to influence how immersive experiences connect people with technology at scale.

Compensation / Benefits

• comprehensive benefits package including medical and dental
• retirement benefits
• disability coverage
• paid leave and paid time off
• discretionary annual bonus
• remote/work-from-home arrangements

Responsibilities

• Lead the overall design vision for complex client projects
• Develop design strategies aligned with customer goals and technology/innovation plans
• Mentor and coach junior design team members
• Build and maintain relationships with senior client stakeholders to align design with strategic vision
• Drive design thinking across the organization and integrate design into project delivery
• Shape organizational strategy for AI adoption in design and influence process and culture
• Ensure teams are proficient in AI and understand ethical implications
• Develop and promote frameworks for human/AI interaction and human-in-the-loop prioritization
• Advocate for responsible AI use in client engagements and internal practices

Key requirements

• Human-Centered Design
• Co-Creation
• Storytelling
• User Research
• Prototyping
• Visual Communication
• AI and Data Ethics
• 10+ years experience
• Deep industry vertical experience
• Experience in both enterprise and agency environments
• Knowledge in IT infrastructure or technical applications
• Data science, AI/ML background
• Service Design / User Experience / Interface Design / Information Architecture / Graphic Design / Environmental Design / Data Visualization
• Stakeholder collaboration
• Clear communication
• Leadership and mentoring
• Human-Centered Design
• Co-Creation
• User Research