Help Desk Support and System Administrator

Location :

Norfolk, VA, USA

Security Clearance

NATO Secret

Tasking Objectives

• Supports the JADL, TRANSNET, and e-ITEP system administration and help desk operating during normal US office hours (08:00-16:30) Monday through Friday excluding official holidays.
• Working from the HQ SACT MS/LT Branch at HQ SACT the system administrators will:
• Review all new requests for accounts on the JADL, TRANSNET, and e-ITEP systems, approving those, which meet the NATO requirements and responding to those, which need further clarification;
• Support any help desk questions received by email or phone;
• Work with the MS/LT Branch for uploading of courseware, functional testing of courseware packages, and maintenance of existing content on JADL platform;
• Support various communities of interest within NATO in customization and maintenance of JADL pages;
• Work closely with NCIA to ensure the services are available and operational on the NATO networks;
• Maintain an awareness of any cyber issues that may affect the system delivery or unauthorized access to the system.

Essential Qualifications

• A minimum of 3 years’ experience (within last 6 years) working as an administrator of online Learning Management System and MS SharePoint;
• A minimum of 3 years’ (within last 6) supporting users with new accounts creation, help desk support and general support to remote users on the system;
• A minimum of 3 years’ experience (within last 6) using Learning Management Systems (LMS) and troubleshooting user issues on course access and completion;
• Experience in help desk tracking software and trouble ticket supporting software;
• Experience in producing reports and metrics from LMS, MS SharePoint, or by interrogating the database;
• Experience in cyber issues and protecting the system and network from unauthorized access;
• Two years of vocational training in computer related science or related subjects in the educational domain;
• Fluent in English (Written and Oral);
• NATO SECRET level of security clearance or active SECRET security clearance issued by a national authority.

Company Information

VECTOR SYNERGY sp. z o.o., ul. Marcelin ska 90, 60-324 Poznań, Poland, VAT No: PL7811857270,

REGON (Business Statistical Number): 301575740, KRS (National Court Register): 0000369575

The Regional Court Issued by the Pozna n – N owe Miasto and Wilda in Poznan , VIII Commercial Department of the National Court Register,

Share capital: 73 500,00 PLN paid in full, Phone: +48 616670744, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com