Medical Front Desk

Position Overview

At Harmony Medical Center – a premier healthcare facility serving a diverse range of patients – we are seeking a caring and organized Front Desk Representative. In this role you will be the first point of contact for patients and visitors. You will greet patients, manage appointments and medical records, and assist with various administrative tasks in our modern, advanced medical center. The schedule is flexible with Monday to Friday shifts, occasional weekends and evenings, and we offer a sign-on bonus to recognize your expertise.

Key Responsibilities

• Greet and welcome patients and visitors with warmth and professionalism
• Register patients by accurately collecting and verifying personal and insurance information
• Schedule appointments and manage the appointment calendar efficiently
• Answer incoming calls and address inquiries with accurate, helpful information
• Coordinate referrals with internal and external healthcare providers
• Verify insurance coverage and secure authorizations for services
• Collect co-payments and process patient payments accurately
• Maintain electronic medical records (EMRs) and ensure data integrity
• Collaborate with medical staff to optimize patient flow and reduce wait times
• Support with administrative duties such as filing, faxing, and document organization
• Uphold strict confidentiality and comply with HIPAA regulations

Required Qualifications

• High school diploma or equivalent (additional certification in medical office administration is a plus)
• Proven experience as a Front Desk Representative or in a similar healthcare role
• Excellent communication and interpersonal skills with a commitment to exceptional customer service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Proficiency in using electronic medical record (EMR) systems and related software
• Knowledge of medical terminology, insurance billing, and coding procedures
• Familiarity with HIPAA regulations and maintaining patient confidentiality
• Detail-oriented with a high degree of accuracy and the ability to resolve conflicts effectively under pressure

Benefits & Perks

• $33,000-$40,000/year + quarterly performance bonus
• Sign-on Bonus offered
• Comprehensive health, dental, and vision insurance plans
• Paid time off including vacation, sick leave, and holidays
• Employee assistance programs for personal and family well-being
• Employee discounts on various services and products