Telecommunications Network Analyst

Position Overview

The Telecommunications Network Analyst will review, analyze, recommend, and implement communications-specific aspects of equipment configurations for new buildings or new occupancy of floor space.

Key Responsibilities

• Review common-user transmission requirements, including conducting physical surveys, validating line and device usage, and performing customer requirement studies to determine equipment/line requirements in association with moves, changes, and rearrangements.
• Develop cost comparisons to ensure the most cost-effective plans are implemented and balanced against changing and new technology.
• Coordinate major telecommunications changes with Telephone Control Officers (TCO), vendors, management, and other appropriate staff members.
• Consult with user activities in analyzing areas where telecommunications equipment could provide more efficient service.
• Monitor all aspects of telephone services for selected Billing Account Codes (BAC) and facilitate analysis of issues, such as number of lines, volume of calls, and associated costs to determine the most efficient circuit configurations.
• Train customer TCOs, information managers, and leadership on RNEC-NCR telecommunications policies/procedures; facilitate random station equipment inventories at selected customer locations to ensure accurate station equipment billing.
• Coordinate billing discrepancies/resolutions between the vendor and the appropriate RNEC-NCR staff; assist with related service orders, billing, and funding issues, including verification and/or certification of delivery of equipment and services.
• Access, operate, and manage data in Telephone Management Systems (TMS) using a variety of applications.
• Review and analyze current procedures and policies for telecommunications requirements and specifications.
• Develop new procedures and make recommendations to COR on possible changes to policies and procedures.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in a related field; a combination of experience and training may be used instead of a degree.
• 3+ years of experience in telecommunications engineering support.
• Secret clearance Tier 3 investigation required.