Field IT Technician - On-Site, Travel, POS & Networking

Position Overview

A global IT solutions provider is seeking a Field Service Technician. Location: Nashville, TN. This role involves providing on-site technical support for retail POS systems and various IT infrastructure. The position requires flexibility for travel and evening work, and offers remote work options. Additionally, Experience Required: at least 5 years of relevant technical support experience and a strong customer service background.

Key Responsibilities

• Provide on-site technical support for retail POS systems and related IT infrastructure.
• Troubleshoot hardware and software issues to ensure minimal service downtime.
• Deliver high-quality customer service by addressing and resolving client concerns.
• Adapt to flexible work hours, including travel and evening shifts as needed.

Required Qualifications

• Minimum 5 years of experience in field service or IT technical support (Experience Required: 5+ years).
• Proven track record in delivering excellent customer service.
• Ability to work a flexible schedule including evenings and travel as required.
• Solid understanding of retail POS systems and IT infrastructure.

Preferred Qualifications

• Experience working in remote or hybrid work environments.
• Additional certifications related to IT support or technical service.

Benefits & Perks

• Compensation: $35.00 - $45.00 per hour
• Benefits: Remote work options and flexible scheduling
• Opportunity to work with a global leader in IT solutions