IT Support & Help Desk Technicians

Job Summary

Provide timely support services to employees with basic/first-level technical problems and information technology issues involving desktop, laptop, or network services. Assist both onsite and remote employees. Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues. Install and support licensed and internal software/hardware. Track computer hardware and software assets. Assist with Active Directory accounts, including new hires, terminations, and password changes. Maintain printers and coordinate service repairs. Repair PCs, laptops, printers, monitors, etc. Escalate issues as necessary to appropriate support group.

Responsibilities

Computer Operator will provide tier 1 technical support and implementation of computer technology solutions to Spencer S. Eccles Health Sciences Library and the Spencer F. and Cleone P. Eccles Health Sciences Education Building (EHSEB). In a team environment, the individual will participate in the delivery of computing services to in‑house and remote users of the library. The individual will be the first contact for technology support for classes, instructors, students, staff, and others with questions related to computer hardware, software, audio/visual, web services, printing, and other related technologies.

Minimum Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
• Requires little to no related experience.

Preferences

• Work experience in using MacOS, Windows, basic networking and knowledge of predominant operating systems in the current computing environment highly preferred.
• Additional experience troubleshooting audio visual components including technologies such as microphones, projectors, and control units (e.g. Crestron).
• Candidates should have a proven ability to work in a team environment while exercising a high level of reliability, communication and cooperation with colleagues.
• Preference will be given to those candidates with educational training in computer sciences, information systems, correlated degrees in computing.

Pay Rate Range

14.00

Equal Opportunity

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu and https://publicsafety.utah.edu/safetyreport/.