Entry-Level GPS Support Specialist (Full Time)

Position Overview

LoneStar Tracking, a leading provider of GPS tracking solutions with over 10 years of industry experience and a global reach, is seeking an Entry-Level IoT Support Specialist to join our team in Texas. In this role, you will engage directly with customers via phone, deliver technical support, drive sales initiatives, and assist with daily operational tasks to ensure our high standards of service are maintained.

Key Responsibilities

• Customer Interaction: Serve as the first point of contact for customers, handling inquiries, technical issues, and sales opportunities with a warm and professional demeanor.
• Technical Troubleshooting: Utilize specialized software to diagnose and resolve issues with our devices, manage subscriptions, update passwords, and modify account settings.
• Exceptional Service: Provide empathetic and patient support, ensuring high customer satisfaction and building lasting relationships.
• Sales Excellence: Approach each sales call with enthusiasm, understand product benefits, and recommend tailored solutions to meet customer needs.
• Daily Operations: Install devices accurately, monitor device performance, and maintain operational standards.
• Team Collaboration: Work closely with team members, share insights, accept constructive feedback, and continuously improve performance.

Required Qualifications

• Based in Texas with a passion for upholding our company’s reputation.
• A quiet working environment and a computer with high-speed internet.
• Excellent phone and communication skills with the ability to remain calm under pressure.
• Basic technical knowledge and common sense in troubleshooting.
• A positive, enthusiastic attitude and a knack for sales.
• Coachability with a willingness to learn and grow within the role.

Benefits & Perks

• Full-Time Position with Comprehensive Benefits

Application Process

If you're excited to make a real impact and grow your career, apply directly through LinkedIn or send your resume along with a brief cover letter explaining why you're the perfect fit for this role.