Contact Center Representative - Remote (Baton Rouge, LA)

Position Overview

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry, is comfortable in a sales environment, and is known for excellent attendance. In all they do, our representatives strive to provide a "WOW" member service experience over the phone while guiding members on a path to financial wellness.

Key Responsibilities

• Answer member phone calls and provide first-call resolution on various financial issues.
• Actively promote and cross-sell all Credit Union products and services by identifying member needs to achieve established goals.
• Utilize strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
• Accurately process member transactions over the phone.
• Process necessary paperwork and ensure compliance with all required regulations, procedures, and policies.

Required Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service experience.
• Must meet the requirements for our Telecommuting Program.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products (Word, Excel, PPT).

Benefits & Perks

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities