Ambulatory Services Rep I - Outpatient Women's Services Health Clinic

Job Description

We are searching for a full-time Ambulatory Services Representative with the Outpatient Women's Services Health Clinic -- someone who works well in a fast-paced setting. In this position, you will provide patient care and excellent customer service in a healthcare setting. You will also assist in the coordination of flow and provider schedules to effectively manage patient care.

“As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.”

Think you’ve got what it takes?

Qualifications

• High School diploma or GED required
• Experience in a healthcare setting, customer service focused industry, administrative/business, or teaching/training role preferred

Responsibilities

• Welcomes the patient and family and responds to customer questions with prompt information and/or services related to appointment status, wait time, or unanticipated problems.
• Informs staff and providers of delays in patient flow that are occurring outside of clinic.
• Greets and registers the patient/family when they arrive to check-in station
• Schedules appointments.
• Obtains and verifies patient’s demographic data (patient name, guarantor, insurance, address, telephone, etc.) for each encounter
• Processes patient payments
• Performs order entry and scheduling
• Completes checkout for patients and families
• Reviews superbills for completeness and prepares them for batch pick-up
• Directs patient to next point of service (next appointment, lab area, welcome desk, and cashier).