Healthcare Receptionist

Position Overview

Cornerstone Care is a respected healthcare provider across Southwestern PA and Northern WV, known for affordable care and a long history of service with over $24 million in annual revenues. We are seeking a Healthcare Receptionist to join our dynamic team and help fulfill our mission: "To improve the health of our patients and the residents of our community, with special concern for the underserved." You will play a vital role in communicating with a broad range of patients, community, and organizational members.

Key Responsibilities

• Greets patients professionally and timely both in person and on the phone.
• Answers patient questions or properly refers to appropriate staff.
• Optimizes provider schedules and patient satisfaction with efficient scheduling while following outlined protocols.
• Notifies providers and/or clinical team of patient arrivals and effectively communicates essential patient details.
• Decreases patient anxieties by clearly explaining wait times and visit expectations.
• Maintains patient accounts by obtaining, recording, and updating personal, demographic, and financial information.
• Collects and processes patient payments for services.
• Assists patients with billing questions, registration forms, sliding fee, and other service applications.
• Verifies insurance eligibility and benefits.
• Selects appropriate insurance for visit type.
• Obtains authorization for services, when appropriate.
• Enters treatment charges, adjusts encounters, and schedules follow-up appointments to finalize visits.
• Retrieves outside records to update patient charts for clinical teams.
• Scans and files registration forms, insurance cards, and clinical information into the patient’s electronic health record.
• Balances daily payments and prepares bank deposits.