Customer Service Representative (Remote)

Position Overview

ABC Legal Service is the national leader in service of process with over 30 years of excellence. With a team of 1000 and offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more – and with Seattle as our headquarters – we constantly advance our technology and business processes to stay ahead of the competition. The Customer Support Specialist will address and resolve customer questions and issues to provide the best possible experience. This role requires diplomacy, quick thinking, and the ability to juggle priorities; it is a remote position, but the candidate must be located in Florida.

Key Responsibilities

• Respond to customer support tickets, answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with current orders and guide new customers on placing orders online
• Respond to emails and address inquiries from customers, internal departments, and process servers
• Document issues in Confluence
• Visit court dockets for case filing information and, when necessary, pull filed papers
• Perform other job-related duties as assigned

Required Qualifications

• High school diploma or GED; 1-3 years of customer support or call center experience
• Experience with computer programs such as Microsoft Outlook, Excel, Word, PDF Editor, and phone systems
• Experience in document manipulation
• Excellent ability to read, write, and speak English
• Skilled in transcribing information, reviewing orders, investigating issues, and implementing solutions
• Ability to perform repetitive tasks with accuracy under stressful conditions
• Adept at anticipating issues and implementing process improvements
• Typing speed of at least 55 words per minute

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) with Company Matching
• Paid Time Off
• 7 Paid Company Holidays and 4 Floating Holidays per Year
• Life Insurance, AD&D Insurance, and Long Term Disability
• Health Care Reimbursement & Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP) and Pet Insurance
• Starting Pay: $15.00 to $17.00/hr
• Schedule: Full-time, 7-4 PST